Payment Methods

• Bank Transfer
This payment method is the most convenient for our European customers. After placing your order, you will receive an email containing our bank account details in the Netherlands. Within the European Union, money transfers between banks are carried out without additional fees. For more information on the procedure, please contact your bank's customer service department.

IBAN: NL80 INGB 0008 8188 87 (without spaces)

BIC / SWIFT code: INGBNL2A

Payment Recipient: NOOSA-Amsterdam Lab B.V.

Reference: Order Number

Total Amount: Total Amount of Your Order

In some cases, to make a payment, your bank may request the legal address of the recipient company. For your convenience, it is below.

Vrijbuiterhof 15
Hoofddorp 2132TL
The Netherlands

• PayPal
The PayPal account is owned by a Dutch legal entity NOOSA-Amsterdam Lab B.V.
Please use the official e-mail webshop@noosa-amsterdam.com or the link paypal.me/noosaofficial for direct transfers.

PayPal allows you to make payments using a variety of methods including: PayPal balance, PayPal Credit, a bank account, debit or credit VISA, MasterCard, Maestro, American Express, Discover Network cards.

If you have not paid for your order immediately, then the PayPal Pay button is located in the details of your order in your personal NOOSA-Amsterdam account. Find the required order in the list, click on its Order Details and on the page that opens, click the Pay button. Complete the payment on the PayPal website.

• Credit Card (processed by PayPal)

To pay for your order by credit card, please select PayPal as your payment method when placing your order. Payment system supports a large number of credit cards, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and EnRoute.

• Changing your payment method

If you chose the wrong payment method when placing an order, you can easily change it to another in the Order Details. To do this, go to your personal account, to the page of your orders and their statuses. Find the required order in the list, click on its Order Details and on the page that opens, click the Change Payment Method link. In the drop-down list, select the icon of the desired method and complete payment for the order.

Refund Terms

You can return or exchange the received item within 14 calendar days after its delivery. Jewellery products of proper quality cannot be returned or exchanged.

To request a return or exchange, please send us an email containing the following information:

• Name and surname of the recipient of the parcel with the order
• Order number and order date
• Photo of the item to be returned or exchanged
• Reason for return

It takes three business days to process your return/exchange request. Once your return request is approved, you will be required to return the claimed products to us and pay the cost of re-shipping.

Important: the legal address is not the address for returning unsuitable items. We will provide you with the correct address individually, in response to your email.

We recommend that you send the items back with tracking, as this will help us to confirm the delivery of your return. If you send the package without tracking, we may not be able to process your refund or ship replacement items, as we will not know whether the package from you has been delivered to us or not.

Once your return reaches our warehouse and has been processed, we will ship the replacement to you.